FAQ

Hassle Free Exchanges & Returns

We want you to be 100% happy with your handbags and jewelry!

We accept exchanges and returns within 7 days of delivery. Please email jennifer@designertherapy.ca or fill out our contact form and we will gladly assist you.

We kindly ask that you return your items unused and in the same condition that you received them.

Once your return is received, a credit will automatically be applied to your credit card or original method of payment. A 10% restocking fee will apply. (Return shipping is not included.)

Shipping

Please allow 1-3 business days for your order to be processed before being shipped. You will be notified by email when it has been shipped out to you.

Standard Shipping Information is as Follows:

(Prices will appear in your local currency at check out.)

Canada: Jewelry $7.00, Handbags $20.00. Delivery time is 2 days - 1 week depending on location.

(Designer Therapy is located in Mississauga, ON). Carrier is Canada Post.

USA: Jewelry $6.00, Handbags $16.00. Delivery time is 5 - 10 days. Carrier is USPS.

International: Jewelry $20.00, Handbags $40.00. Delivery time is 2-4 weeks. Carrier is Canada Post and then your local postal service.

 

We ship to virtually any address in the world. Customs and duty charges may be applicable.

Please note that all delivery times are approximate.

Where do your designer buttons and handbags come from? 
Our products come from high-end collectors located mostly in Europe. Many of our buttons have been snipped off pieces of clothing no longer worn. Others were originally produced as replacement buttons for garments. We are firm believers in upcycling and sustainability.


Are your products authentic?
Absolutely.  We have built solid relationships with very reputable collectors. We also partner with authentication experts for both our handbags and jewelry hardware. Whenever possible, the garment the buttons came from is indicated in the product description.


What is your jewelry made of?
Most of our chains are gold-filled or silver. Gold filled jewelry does not tarnish or fade and is safe for people with metal allergies. Our earring backs are either gold filled or surgical steel. Certain pieces are made of steel or are high-quality gold plated. All our jewelry is hypoallergenic and nickel free. Further details are on our product descriptions.


How do I know my jewelry size?
Jewelry sizes are listed in the product descriptions on our website. The best way to check your size is to measure the length of your favorite necklace, bracelet or earrings. That way you'll always know your perfect size!


Can your jewelry be resized or customized?
In some cases it can and other cases not. Necklaces and bracelets on link chains can be shortened. Jewelry that has been glued or welded can usually not be altered. If you have a question about a specific piece you are most welcome to email jennifer@designertherapy.ca and we will do our best to customize it for you.


Do all designer buttons have a designer stamp on the back? 
They do not – most designers do not stamp their buttons anymore.  If you see one with a stamp it is likely the button is older or vintage. 


The jewelry/handbag I want is sold out, what should I do? 
Designer Buttons are acquired in small batches and our jewelry is handmade in limited quantities. Handbags are acquired individually. If you see something you love, it's a good idea to grab it quickly as many of our items sell out. If am item you love is sold out, you can sign up for our waiting list by visiting the product on our website or emailing us at jennifer@designertherapy.ca.


How should I care for my designer button jewelry? 
To keep your jewelry looking new, we recommend cleaning it with a soft, dry cloth. Be sure to remove it before showering and swimming and avoid cleaning agents. Most of all - enjoy wearing your jewelry!


How should I care for my authentic, pre-loved handbag? 
Avoid handling your handbag if your hands are less than clean. Once in a while empty it out, turn it upside down and gently shake to remove dust etc. Unless otherwise indicated, occasionally wipe down the exterior with an alcohol-free baby wipe.
Use plastic baggies or cosmetic pouches to store cosmetics, pens (don’t even think about throwing a click pen in your bag!), hand sanitizer and other liquids. Store upright, stuffed with dry material, in a dust bag or cotton pillowcase. Add an unscented dryer sheet inside to keep freshness.


Designer Therapy Jewelry is available at the following retail locations:
Luxfindz, Oakville, Ontario
Fashion Closet, Muskoka, Ontario
Fancy Miss, Port Credit Mississauga, Ontario